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Parents are more invested than ever in what their children are learning during this period of prolonged school closures, and Katie Parsons, mother of 5 and editor of SmartBrief on EdTech, says technology providers should consider ways to better engage parents. Parsons - an education technology advocate- shares what this challenging situation has revealed to her and other parents, including that "edtech can do more," particularly when it comes to equity in education. She also discusses her view of the shortcomings of online learning and her belief that customized learning isn’t custom enough.